Return Policy:

If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide Store Credit as long as the product is received in new condition.  Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout.  All products on Sale are Final Sale and Not Returnable.  

To return an item(s) please email: ederrafw@gmail.com to obtain your Return Merchandise Authorization (RMA) which our support team will provide for all authorized returns.  Once you receive your RMA number send your return items back for return using insured UPS or FedX for safe receipt.

All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.

Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from ederrafw@gmail.com. If shipping was complimentary at checkout, original freight/handling cost will be deducted. 

  • Any returns which are received after 5 days of receiving your RMA  will be accessed a 20% late fee.

  • Any returns without an RMA are subject to a penalty of 50% percent of the purchase amount.

  • Any returns which apply coupon codes or promotion code at purchase will be deducted a 20% penalty and issued a store credit.

  • We do not accept returns after 14 days.

 

Cancellation Policy on In-Stock and Special Order Items:

Your order can be cancelled at no charge four (4) hours prior to processing.

  • In-Stock Items - If you wish to cancel your order four (4) hours after placing your order online you will be charged a 15% cancellation fee and issued a monetary refund. If your order has already shipped, it will be considered as an original purchase and processed as any other return following our store policies.

  • Special Order Items - If you wish to cancel a Special Order Item from your order after it has been processed,* a 50% restocking fee will be applied and deducted from your Store Credit. (These items are cut specifically for you)

*Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.

 

Sale Products | Bridal & Quinceanera Gowns | Custom Order Dresses:

We do not accept Sale, Discount, or Mark Down product returns. All products sold with a discount are Final Sale and non-returnable. Custom order, Bridal & Quinceanera Gowns are subject to a 50% restocking fee and issued store credit. 

 

Damaged Product, Disputes, & Refused Packages:

Customer has 24 hours after delivery to inform us if and products they received are damaged or has a defect, any refused shipments will incur a 25% penalty and issued a store credit.

 

Store Credit:

Your store credit can be used on any product and are valid for six months from issuance. To use your store credit, simply sign into your account, and checkout as you normally would. At the payment step of checking out, your store credit will automatically be applied. Items purchased with store credit as payment are final sale and non-returnable.

Exchanges:

If you want to exchange your item for another size just email ederrafw@gmail.com. One of our staff will be happy to place a new order for you and provide an RMA for your previous purchase following our standard return policy.  

Price Match guarantee:

If you find a lower price for any non-sale dress that we carry online prior to placing an order, we will match that price on your order. Contact us before placing an order to tell us where we can find the current dress at a lower price on another site. Any Price Match sold will follow our sale policy which is non-returnable. The price match must be an online advertised price, it can not be from brick and mortar pricing.

Exceptions: Dress must be shown on a website that is a US based authorized retailer of the dress. Offer is not valid if the dress is shown as “sale”, “clearance”, “special”, or an auction site. Shipping charges will be considered when looking at a lower price. This offer cannot be used with any other discount, coupon, or special offer. The site must have the item in stock in size and color that you are ordering available for immediate shipping. Special Order Items do not apply.

CONNECT WITH US: ederrafw@gmail.com